Home>Case studies>Healthcare

Global Medical
Device Provider

A global medical device provider had spent £20,000 on a connectivity solution that could not be delivered, and had a project stalled for five years – with engineers still making £2,000 on-site call-outs for every device update across NHS Wales. Cloud Gateway delivered a compliant 10Mbps Site VPN to HSCN within 2 months, eliminating on-site visits and closing a programme that the previous supplier had been unable to deliver.

A five-year stalled project delivered in months,
on-site engineer visits eliminated across NHS Wales

£ 0

of sunk cost recovered.

Cloud Gateway resolved in months what our previous supplier couldn't deliver in half a decade - and did it without asking us to compromise on how we host our own environment. For a project that had been a running problem for that long, it was a significant outcome.

IT Director Global Medical Device Provider

The challenge

The customer needed a reliable and secure method to remotely access their medical devices across NHS Wales. Without this capability, engineers were forced to travel on-site for every device update or issue – at an average cost of £2,000 per call-out.

The situation was compounded by a legacy project that had been stalled for five years. A newly appointed project lead inherited a solution that had already cost £20,000 but could not progress – largely because the previous supplier had insisted that the deployment be hosted in their environment, a requirement the customer refused. After five years without progress, they sought a partner that could offer a practical, compliant alternative.

What we did

We provided a 10Mbps Site VPN connection to the HSCN, designed specifically to meet the customer’s security, compliance, and operational requirements – without the hosting constraints imposed by the previous supplier.

Key aspects of the engagement:

Dedicated Site VPN to HSCN enabling secure, remote connectivity
Pragmatic architecture that avoided the previous supplier’s hosting requirement
NHS-specific compliance guidance to reduce delays and ensure standards were met
Regular alignment sessions to maintain commercial and technical momentum

The impact

A five-year stalled programme successfully delivered in 2 months from first engagement
Secure remote access to NHS Wales devices established, eliminating costly on-site visits
Compliant, scalable foundation that meets NHS connectivity and security expectations