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Health & Human Services
Software Provider

When a HealthTech software provider’s connectivity supplier unexpectedly ceased operating, they needed secure connectivity restored across 20 sites – fast. Cloud Gateway established the replacement solution in less than 5 days, provided 20 bespoke HSCN IPs across multiple AWS environments, and subsequently onboarded three further acquired businesses, each integrated without downtime or contract renegotiation.

When a supplier went out of business overnight,
20 sites needed reconnecting fast - then three acquisitions integrated without contract renegotiation

0 %

uptime SLA maintained across a growing estate, providing the operational reliability.

Managing connectivity across an estate that grows through acquisition isn't straightforward. Every new business we onboard brings its own legacy infrastructure and network requirements. Cloud Gateway's platform has absorbed each of those integrations without downtime or contract changes, and the support we receive is consistent and responsive. It's the kind of infrastructure relationship that genuinely supports a growth strategy.

Director of Technology, Leading UK Health and Human Services Software Provider

The customer is a fast-growing UK healthtech software group with a portfolio of NHS-facing digital health products spanning patient flow, care coordination, and operational intelligence. With over 150 people across the UK and a growth model built on acquiring and integrating established healthcare software businesses, their infrastructure needs to scale on demand – and any connectivity outage has direct implications for NHS organisations depending on their platforms.

The challenge

When the customer’s previous connectivity supplier unexpectedly went out of business, they faced an immediate operational crisis: 20 sites needing secure, reliable connectivity restored to maintain business continuity. The challenge was compounded by the complexity of their requirements:

Multiple instances of HSCN connectivity, integrated into more than one AWS environment
A growth-through-acquisition strategy requiring flexible bandwidth, user, and connection scaling for each new business onboarded
A historical reliance on on-premises infrastructure they were now actively moving away from in favour of a cloud-first model
Network ownership challenges across an organisation with evolving internal priorities

What we did

We established secure connectivity across 20 sites in less than 5 days from supplier failure to first sites live – with minimal disruption to operations. We provided 20 bespoke HSCN IPs for inbound services, simplifying network management and ownership responsibilities while integrating multiple AWS environments. This architecture allowed each new acquisition to be routed through the Cloud Gateway platform without architectural rework.

The model was designed to scale on demand – bandwidth, users, sites, and cloud connections can be adjusted within the term of the existing contract, without renegotiation.

Why Cloud Gateway

Proven ability to deliver rapid, secure connectivity
Expertise in managing complex multi-instance HSCN and AWS integrations
Scalable, cloud-ready architecture aligned with the customer’s M&A-driven growth strategy
Proactive, partnership-led support backed by clear SLAs and transparent commercial terms

The impact

Connectivity restored across 20 sites, in less than a week, following the previous supplier’s collapse
20 bespoke HSCN IPs deployed across multiple AWS environments
Three new businesses acquired in 2024, each onboarded and connected to HSCN and AWS without downtime or commercial friction
New services deployed within 24-48 hours of request
99.95% uptime SLA maintained across a growing estate, providing the operational reliability an NHS-facing software business depends on