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Quality Management Policy

Introduction

This policy demonstrates Cloud Gateway’s commitment to consistently deliver products and services that meet or exceed customer expectations.
As an organisation that has implemented a Quality Management System (QMS) in line with international standard ISO 9001, this policy outlines our dedication to operational excellence, risk management, customer satisfaction and continuous improvement, and serves as a foundation for all quality-related initiatives within the organisation.

Scope

This policy applies to all employees, contractors and suppliers that impact the products and services provided to our customers.

Responsibilities

Role

Responsibilities

Senior Leadership

  • Ensure that roles, responsibilities and authorities are appropriately assigned and updated as necessary
  • Ensure that the quality management policy, processes and requirements are upheld across the organisation

ISO Steering Group

  • Review, set and approve the implementations of the QMS

Head of Compliance

  • Day-to-day responsibility of delivering and monitoring the QMS
  • Review this policy annually

All employees

  • Adhere to the requirements of the quality management policy and for fulfilling any duties related to assigned roles, responsibilities or authorities.

 

Quality management policy

Scope of registration

The scope of Cloud Gateway’s registration for the ISO 9001 standard is:

The provision of networking and security services for the public and private sector within the United Kingdom and internationally.

Quality management requirements

  • Cloud Gateway will maintain a central record of, and remain current with, all applicable legislative and regulatory requirements, relevant to the delivery of its products and services.

Quality objectives

  • To support this policy, Cloud Gateway will set and document measurable quality objectives on an annual basis
  • Quality objectives are regularly reviewed to track progress and will remain aligned with our strategic goals

Employee training and provision of resources

  • Cloud Gateway will invest in training and awareness to ensure employees understand and can deliver quality products, services and objectives, and understand the requirements of the QMS.
  • Cloud Gateway will provide the resources required to meet these objectives, such as tools, equipment and a safe and healthy working environment.

Risk-based approach

  • Cloud Gateway will manage and mitigate risks through a risk-based approach embedded within operations
  • Employees must report risks at the earliest opportunity to support early identification and resolution
  • Cloud Gateway will take all reasonable steps to prevent quality failures and ensure the quality and reliability of its products and services

Customer focus

  • Cloud Gateway will seek to understand, meet, and exceed customer needs and expectations
  • Customer satisfaction will be monitored to assess the success of our products and services

Supplier and partner collaboration

  • Cloud Gateway will work closely with suppliers, contractors and partners to ensure that materials and services delivered by such third parties meet the Company’s quality standards
  • Relationships with third parties will be maintained and valued to support the delivery of high-quality products and services By collaborating closely with suppliers, contractors, and partners

Continuous improvement

  • Continuous improvement will be pursued across products, services and processes. Improvement opportunities may be sourced from employees, customers, suppliers, risk management procedures and service reports
  • Identified opportunities will be assessed before implementation, if agreed
  • The QMS will be subject to continual assessment through regular review meetings and audits

Compliance

Users shall abide by existing Company policies and procedures. Any user found to have violated this policy may be subject to disciplinary action, up to and including termination of employment or contract or agreement as the case may be.